The proprietor and operator of the website ("Website") and the dating and networking service offered via the site (the "Service") is Venntro Media Group, a company registered under the laws of England, whose registered office is Minton Place, Victoria Street, Windsor, Berkshire, SL4 1EG ("we," "us," "our" or "Venntro Media Group"). Venntro Media Group can be contacted via the contact section on the Website or by writing to our registered address.
We collect information to provide better services to our members from finding more relevant results, connecting with people to sharing with others. To do so we collect information mainly in two ways:
- Information you give us:
For example when you subscribe or sign up to the Website, Venntro Media Group will ask you for certain information and, subject to the Terms governing the use of the Website, you will submit to or communicate through the Website, personal data of any kind, such as your name, phone number, postal address, email address, contact and bank/credit card details; if you contact us, a record of that correspondence; your answers to any surveys that we use for research purposes, although you do not have to respond to them;
- Information we receive from your use of our Service:
Venntro Media Group may collect details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. We also may record which services you are interested in and which services you purchase as well as user traffic patterns and site use.
This information will be kept securely in accordance with an internal security policy and may be used for example: processing your communications, your membership of and subscription to the Website and to enable your use of the Website and the services; providing you with an up to date, efficient and reliable service; help fraud prevention i.e. Venntro Media Group checks card details with credit agencies and reserves the right to refuse to make available the Website services on that basis (your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian); open and run your account; administer prize draws; provide you with information, products or services that you request from us or which we feel may be of interest to you, where you have consented to be contacted for such purposes; and generally run the Website.
By registering and submitting your data you agree to how we use your information.
From time to time Venntro Media Group also monitors and record telephone calls for training purposes and to improve the your experience of our services. Venntro Media Group will never collect sensitive information about you without your explicit consent.
- For our Affiliates:
The Service is offered through and accessible via a number of affiliates in addition to the Website. By registering with the Website and submitting data to or through the Website you acknowledge and accept that all data that you post to the Website may be searchable and available to other users of the Service who access it via different affiliates of the Website. We also may combine information we have from one Service to one of our affiliates, including some of your personal information.
- For classification:
Venntro Media Group makes an effort to ensure that you connect with the right members and the ones that matters to you the most. In order to do so we therefore apply various classifications to the various affiliates that provide access to the Service. The purpose of such classification enables us to restrict: the availability of communication between yourself and other members of the Service; the availability of the details of other members of the Service to yourself; and the availability of your details to other members of the Service.
- For Marketing purpose:
The purpose of such email and correspondence is mainly for us to offer you the best possible experience of the Service with materials we judge may be of interest for you.
If you are an existing customer, Venntro Media Group will try to keep you informed unless you tell us not to. If you have used the Website before, it is possible that Venntro Media Group have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful.
If you are a new customer, Venntro Media Group will offer you the choice (for example, once you have subscribed or signed up) whether or not you want us or other reputable companies to contact you about future offers, events and new services or related activities. Venntro Media Group would like to keep you informed of any developments on the Website.
Rest assured that Venntro Media Group and the Website do not sell, trade or rent your personal information to other companies and partners but from time to time we may want to share data with other reputable companies both within and outside the European Union who may have interesting offers and information for you.
Venntro Media Group and the Website will not send you any marketing emails or pass your information on to third parties unless you give your express consent or if you have given it already. If you wish to receive this information, on the "My Settings" page please select "On" next to the option to receive "Relevant information from selected third parties" and click the "Save my settings" button.
- For legal purposes:
We will share personal information with other companies, organisations and individuals outside Venntro Media Group if we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, legal process or enforceable governmental requests.
- Detect, prevent or otherwise address fraud, security or technical issues.
- For Business change purposes:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
- If Venntro Media Group or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
- For the purpose of asking that third party to carry out data analysis, cleansing and/or market research on our behalf.
- For Cookies:
Venntro Media Group may use a device known as a 'cookie', cookies are a means by which information relating to your Internet activity (such as whether you have visited the Website before) is recorded on your hard drive and used by us to improve the Website and the services and services available to you.
Securing your Personal Data
When not indicated on the Website any transmission of data and information via the Website is not a secure or encrypted transmission method for sending your personal data, this is the reason we would like to draw your attention to the fact that any information and personal data carried over the Internet is not secure. Information and personal data may be intercepted, lost, redirected, corrupted, changed and accessed by other people.
We set strict security standards to try our best to prevent any unauthorised access to your personal data once we have received it and wherever possible we will use adequate security software and working procedures to ensure the security of your personal data. To prevent unauthorised access, maintain accuracy, and ensure proper use of personal data, we have set up physical, electronic, and managerial processes to safeguard and secure the information we collect online.
Your rights – Subject Access rights
Under the Data Protection Act 1998, we can provide you, as a "data subject", with a readable copy of all personal data which we hold about you. We have forty (40) days to send it upon your written request to provide it. We are allowed to charge a fee of up to £10 pounds. Evidence or proof of your identity (for example, a copy of your passport, driver's licence or current bills) will be required.
We reserve the right to refuse to provide you with a copy of your personal data based on the exemptions set out in the Data Protection Act 1998, but if we do refuse we will give full reasons for our refusal and allow you to challenge our decision.
It is both in our interest and yours to store and process accurate personal data. If the data we hold about you is inaccurate in any way, where appropriate, you may have your personal data corrected by us on request by having it:
- amended; and/or
Please contact us to update any of your personal data or to request access to your personal data by addressing the "Information Officer" via:
Email: [email protected]
You agree that if we transfer ownership or management of the Website or Venntro Media Group to a third party we may also transfer your personal data or other personal data you have provided, including all sensitive personal data and any other information about you to such third party, provided such third party agrees to observe this policy.